Frequently Asked Questions
Everything you need to know about your next audio upgrade.
What is the 365-day return policy?
We offer a world-class 365-day return window. If you are not completely satisfied with your purchase, you can return it for a full refund or store credit, provided the item is in its original condition.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that international customers are responsible for any customs duties or taxes.
Are the headphones sold on your site covered by warranty?
Absolutely. Every product we sell is sourced directly from authorized manufacturers and includes a full manufacturer's warranty. We also provide dedicated support to help you navigate any warranty claims.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status directly through your Headphones.com account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer financing options through Affirm for qualifying purchases.
Can I get expert advice on which headphones to choose?
Yes! Our team of audio experts is available via live chat and email to help you find the perfect match for your listening preferences, gear setup, and budget.